Return, Refund and Cancellation Policy

Last updated: September 18, 2026

This Return, Refund and Cancellation Policy applies to purchases made through nysacris.com and the Tarot & Treasures online store operated under the NysaCris brand by STAN I. CRISTINA-ALEXANDRA PERSOANA FIZICA AUTORIZATA (“NysaCris”, “we”, “us”, or “our”).

Because NysaCris may offer different types of products and Services, including personalized tarot readings, private sessions, digital products, courses, event Services and, where offered, physical products, the rules applicable to cancellation, withdrawal, returns and refunds may differ depending on what you purchase and where you live.

Nothing in this Policy excludes, restricts or replaces any mandatory consumer rights available to you under applicable law.

1. Statutory Right of Withdrawal

Depending on where you live and the type of product or Service purchased, you may have a statutory right to withdraw from an eligible distance contract.

If you are a consumer protected by European Union or other applicable European consumer law, you generally have a 14-day statutory withdrawal period for eligible distance contracts, subject to applicable conditions and exceptions.

The date from which the withdrawal period begins depends on the type of contract and applicable law.

For Services and digital content, different rules may apply regarding when performance or delivery begins and when a statutory withdrawal right may be lost.

Nothing in this Policy is intended to remove a statutory withdrawal right where applicable law provides one.

2. Exercising a Right of Withdrawal

Where you have an applicable statutory right of withdrawal, you may exercise that right through the electronic withdrawal, cancellation or return functionality made available through our Store, where applicable.

Where self-service cancellation is available through our Store, customers may submit a cancellation request while an order remains unfulfilled. The availability of this functionality does not determine whether a refund or statutory withdrawal right applies; each request will be handled in accordance with this Policy and applicable law.

You may also contact us at nysacrisa@gmail.com regarding an eligible withdrawal, cancellation or refund request.

Please provide sufficient information for us to identify your order or contract, which may include your name, email address and order number.

Where required by applicable law, we will provide confirmation that your electronic withdrawal request has been received.

3. Personalized Tarot Readings and Similar Services

Certain NysaCris Services are prepared specifically for an individual customer using information, questions, preferences or other details supplied by that customer.

Depending on the Service purchased, this may include written tarot readings, readings delivered by email, recorded readings or other personalized Services.

Where you request that performance of a Service begin during an applicable statutory withdrawal period, we may ask you to expressly request or consent to performance beginning during that period.

Where applicable law provides that the right of withdrawal is lost following complete performance of a Service, this will apply only where the legally required conditions have been satisfied.

If a personalized Service has already been fully performed and delivered after the applicable legal requirements have been satisfied, a statutory withdrawal right may no longer apply.

If you validly withdraw after expressly requesting that performance begin during the withdrawal period but before the Service has been fully performed, you may be required to pay an amount proportionate to the Service already provided, where permitted by applicable law.

4. Completed Tarot Readings

Once a tarot reading or other personalized Service has been fully performed and delivered, and any legally required conditions concerning the loss of an applicable withdrawal right have been satisfied, the purchase will generally not be refundable merely because:

• you change your mind after receiving the reading;

• the interpretation differs from what you expected or hoped to hear;

• you disagree with the interpretation;

• circumstances subsequently develop differently;

• a particular predicted or desired outcome does not occur.

Tarot readings are intuitive, spiritual and reflective Services. No particular personal, romantic, financial, professional or other outcome is guaranteed.

This does not affect your rights where a Service has not been provided as agreed, is not in conformity with applicable legal requirements, or where you otherwise have a mandatory remedy under applicable law.

5. Digital Products, Courses and Digital Content

NysaCris may offer digital products or content including, without limitation:

• Beginner Tarot Courses;

• Advanced Tarot Courses;

• digital tarot or oracle materials;

• downloadable guides or workbooks;

• recordings;

• manifestation-related materials;

• personalized digital products;

• other digital content or experiences offered from time to time.

Where digital content that is not supplied on a tangible medium is made available during an applicable statutory withdrawal period, we may request your prior express consent for delivery or access to begin during that period and your acknowledgement concerning the resulting loss of the right of withdrawal where required by applicable law.

Where all legally required conditions have been satisfied and delivery of or access to the relevant digital content has begun, the statutory right of withdrawal may be lost as provided by applicable law.

If the legally required conditions for loss of the withdrawal right have not been satisfied, nothing in this Policy removes a statutory right that you otherwise have.

6. Digital Delivery or Access Problems

If you purchase digital content but do not receive the content or cannot access it as intended, please contact us before assuming that the purchase is ineligible for assistance.

Depending on the circumstances, we may:

• resend the relevant email;

• restore or provide access;

• correct an incorrect delivery;

• provide technical assistance;

• replace defective or non-conforming digital content;

• provide another remedy required by applicable law.

Before contacting us regarding an email delivery, please check your inbox, spam and junk folders and confirm that the email address provided with your order is correct.

7. Private and 1:1 Sessions

Private and 1:1 sessions may have booking-specific cancellation and rescheduling conditions displayed before or during booking.

Where a commercial cancellation or rescheduling period is specified, please submit your request within that period.

These commercial booking conditions operate separately from any statutory withdrawal or other mandatory consumer rights that may apply.

If NysaCris cancels a paid session and an appropriate alternative appointment cannot be agreed, the amount paid for the unprovided Service will be refunded.

8. Missed Appointments

If you fail to attend a scheduled private or 1:1 session without cancelling or rescheduling within the applicable booking conditions, the appointment may be treated as missed.

Any booking-specific conditions disclosed when you booked the Service may apply, subject to mandatory consumer law.

Where exceptional circumstances prevent attendance, you may contact us at nysacrisa@gmail.com. Where appropriate, we may consider a reasonable rescheduling request.

9. Events and Professional Engagements

Private events, weddings, corporate events, hotel experiences, luxury events, brand experiences and other professional engagements may be subject to separate booking, deposit, cancellation, rescheduling and refund terms.

Depending on the engagement, these may take into account factors including:

• event date;

• location;

• preparation already completed;

• travel arrangements;

• accommodation;

• transportation;

• third-party expenses;

• deposits;

• scope and duration of the engagement.

Applicable event-specific terms may be provided in a proposal, quotation, booking confirmation or separate agreement.

Where mandatory consumer law applies to a particular event booking, those rights remain unaffected.

10. Physical Products, Where Offered

Where NysaCris offers physical products, eligible customers may have return or statutory withdrawal rights depending on their location, the nature of the product and applicable law.

For eligible EU consumer purchases of goods, a statutory 14-day withdrawal right generally applies, subject to applicable conditions and legal exceptions.

Certain products may be excluded from a statutory withdrawal right where an applicable legal exception applies, including, where relevant, certain products made to the consumer's specifications or clearly personalized.

If you wish to return an eligible physical product, please contact nysacrisa@gmail.com before sending the item so that we can provide the appropriate return instructions and, where applicable, the return address.

Do not send a return to our registered business address unless we have specifically instructed you to do so.

Where legally permitted, the customer may be responsible for the direct cost of returning an eligible product. If NysaCris is legally responsible for the return cost, we will provide the appropriate instructions.

Returned products should not be handled beyond what is reasonably necessary to establish their nature, characteristics and functioning. Where permitted by applicable law, a customer may be responsible for diminished value resulting from handling beyond what is necessary for that assessment.

Any specific return conditions applicable to a physical product may also be communicated on the relevant product page, provided that they do not restrict mandatory consumer rights.

11. Damaged, Incorrect or Non-Conforming Products or Services

If you receive a physical product that is damaged, defective or incorrect, or if you believe that purchased digital content or a Service has not been supplied as agreed, please contact us at nysacrisa@gmail.com with your order information and a description of the issue.

Where appropriate, we may request reasonable supporting information, such as photographs of a damaged physical product or information concerning a technical problem.

Depending on the circumstances and applicable law, an appropriate remedy may include correction, replacement, re-performance, restoration of access, a price reduction, refund or another remedy required by law.

12. Refunds Following a Valid Withdrawal or Approved Refund

Where a valid statutory withdrawal or other approved refund requires reimbursement, eligible amounts will be refunded within the timeframe required by applicable law.

Unless otherwise agreed and legally permitted, refunds will generally be made using the same payment method used for the original transaction.

For eligible withdrawals involving physical goods, where applicable, reimbursement may be withheld until the returned goods have been received or you provide appropriate evidence that they have been sent back, where permitted by applicable law.

Where applicable, additional delivery costs resulting from your express choice of a delivery method more expensive than our standard delivery option may not be refundable to the extent permitted by law.

The time required for an approved refund to appear in your account after it has been processed may depend on your bank, card issuer, payment provider, currency and location.

If an approved refund has not appeared within a reasonable period after you have received confirmation that it was processed, please contact nysacrisa@gmail.com.

13. Duplicate Payments and Payment Errors

If you believe you have been charged more than once for the same purchase, charged an incorrect amount or experienced another payment error, please contact us at nysacrisa@gmail.com.

Verified duplicate or erroneous charges will be corrected or refunded as appropriate.

14. Final Sale Designations

Certain products or Services may be identified as final sale where permitted by applicable law.

A “final sale” designation does not exclude, restrict or override any statutory withdrawal right, conformity right, refund right or other mandatory consumer protection that applies to the transaction.

Where an applicable statutory right exists, that right takes precedence over a commercial final-sale designation.

15. Different Rules Depending on Location

NysaCris may serve customers internationally.

Consumer rights, withdrawal periods, return requirements and available remedies can vary depending on your country or region and the type of product or Service purchased.

Where mandatory consumer law applicable to you provides greater rights than this Policy, those mandatory rights will apply.

16. Contact

For questions or requests concerning returns, refunds, withdrawals, cancellations or order problems, please contact:

STAN I. CRISTINA - ALEXANDRA PERSOANA FIZICA AUTORIZATA

Brand: NysaCris
Shopify store: Tarot & Treasures
Website: nysacris.com
Registered business address: B-dul Bucurestii Noi, nr. 136, Ap. 5, Parter, Sector 1, Bucuresti B, Romania
Email: nysacrisa@gmail.com